Microsoft Support Phone Scams: How to Spot Them | phone computer fraud

In recent weeks, several of our customers have told us that they were scammed by individuals who pretended to be calling from Microsoft. They had their PC and laptop accessed, causing distress and damage, and they also lost money to fraudsters. Below we will give you some basic advice on how to spot Internet Scams and Microsoft Support Fraud.

How it Starts:

  1. You will receive a phone call from a so called “security expert” pretending to be from Microsoft. They offer to fix your PC for a low fee.
  2. It all seems legitimate, however, the person on the other end of the phone will have an accent and they will appear to be pushy.
  3. They will claim that your PC is infected and they can fix this issue.

When You Get Fooled:

  1. The scammer will ask you to give them remote access to the system, and this is when you become vulnerable.
  2. They direct you to a download page to get a tool that is supposed to “get rid of virus and malware
  3. In reality, you are simply downloading a spyware or malware that will make your system vulnerable to outside attack.

When they Take Your Money:

  1. The person will ask for your credit card details to pay a small fee for a lifetime protection.
  2. If you pay, you will realize a few days later that more money was taken off your account and you have been scammed.
  3. If you refuse to pay, the person will become aggressive, and put a lock on your account. You cannot access the internet and your PC will become infected with malware and virus.

What if You Were Fooled?

  1. Cancel all the transactions on your credit card immediately with your bank.
  2. Get your PC or laptop to a reliable computer repair shop to get the malicious software removed and recover your files. In most cases, a full re-installation of the system is needed.
  3. Let your friends and family know about the scam, so they will not fall for criminals.

Things to Remember:

  • Microsoft or other legitimate companies will not call you on the phone or take payments over the telephone.
  • If you are unsure you are talking to a person they pretend to be, ask for a call back number.
  • Do not let criminals put a pressure on you: simply put the phone down on them. If your system is infected, it is better to get it fixed in a local computer shop by a reliable PC security expert.
  • Make sure you change all your passwords and login details on websites, as there is a chance that criminals already got accessed to them using spyware.

If you would like to know more about staying safe online, pop into RepairMyPC for advice, or get our free brochure about preventing spyware, malware, virus attacks, and scams. 

Request your free copy below.

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